Going digital: City makes paper forms into online documents

Published on Monday, 6 January 2020 19:17


BRISTOL - The city’s Information Technology Department is working with a company called SeamlessDocs to convert more than 100 paper-based forms into online services for use by residents and City Hall staff.

“With this switch to online services, Bristol citizens can now complete a wide range of business transactions online,” said Mayor Ellen Zoppo-Sassu.

Some of these transactions include vehicle affidavit, a residential yard waste application for Public Works and an internal request for procurement use for IT.

“Previously citizens had to print and fill out these forms before submitting via mail, fax, or in person,” said Zoppo-Sassu. “The transition to paperless forms is expected to save Bristol more than 1,000 hours a month in processing time, on top of added savings attributed to reduction of printing and storing printed submissions,” she added.

Scott Smith, the city’s chief information officer, stated that this new system was put into place after they listened to feedback from the community.

“We’ve listened to feedback from our citizens and are taking proactive steps to make Bristol a city that meets the digital needs and expectations of our constituents and staff,” said Smith. “SeamlessDocs made it easy for us to convert a large number of existing forms into digital versions that will streamline our processes and make it much easier for Bristol residents to complete business tasks with the city.”

The new system gives the city a better foundation on which they can scale the rest of their processes, stated Smith.

“So residents should be on the lookout for new online services continuing to roll out,” said Smith. “Or, if they have a form they frequently have to print and submit, they can send us a request to digitize that form.”

For residents who don’t have access to a computer, they can use the library to access these forms.

SeamlessDocs calls itself “the leading provider of online government services,” with a platform that allows agencies to create online forms, accept eSignatures, process payments, and manage submission data. Founded in 2012, SeamlessDocs works with more than 400 municipal departments across the United States, as well as Canada and the Caribbean, according to a company statement.

“We loved working with Bristol to create digital versions of their government forms,” said Asher Rosenfeld, SeamlessDocs director of solutions architecture. “Already we’ve seen a positive response from their community to being able to complete and submit applications and documentation online. And in a recent visit with their staff, they shared stories of how they no longer have to type out or decipher handwritten internal forms.”

Susan Corica can be reached at 860-973-1802 or scorica@bristolpress.com.

Posted in The Bristol Press, Bristol on Monday, 6 January 2020 19:17. Updated: Monday, 6 January 2020 20:50.